Returns and Refunds
We generally do not offer direct returns or exchanges. If you need to return or exchange goods due to the following product quality issues, please contact our customer service and provide your order number and reason for return: Damaged or Defective Items:
If you receive damaged or defective goods, please contact us immediately and attach photos of the damaged product for assistance.
Exchanges: We do not accept exchanges without a valid reason. If you wish to exchange an item, please return the original item for a refund, bear the return shipping costs, and reorder the desired item.
Refunds: You can cancel your order for a full refund before it ships. Once the order has shipped, our standard return policy will apply.
Unless the item is defective, arrives damaged, or we sent the wrong item, the buyer is responsible for return shipping costs. We will process your refund within 5-7 business days of receiving and inspecting the returned item. The refund will be returned to the original payment account.
